01Organizational Excellence “EFQM”

Striving for excellence isnt just about achieving success - its about constantly going the extra mile to be better and achieve your full potential. European Federation Quality Management (EFQM) model for excellence presents a myriad of advantages, rendering it an indispensable tool for organizations seeking to bolster their operational excellence. Its benefits go beyond a satisfied and loyal customer base, successful leadership, streamlined communication channels, seamless adaptation to change, a motivated workforce, minimal recurrence of problems, flexibility in adopting innovation, and an overall improvement in financial performance.

EFQM, a non-profit organization based in Brussels, Belgium, is responsible for the widely adopted EFQM Excellence Model. This management framework, which recognizes organizations that achieve sustainable excellence by following the seven Fundamental Concepts of Excellence, has over 500 members worldwide. The model is employed by more than 55,000 organizations to attain continuous improvement and elevate their performance levels.
We help organizations adopt and implement the EFQM model 2020. This includes baseline assessment, planning and strategizing, capacity-building programs and support in obtaining accreditation.

  • 01Baseline Assessment
  • 02Capacity-building
  • 03Planning
  • 04Monitoring
  • 05Accreditation and
    Recognition

Organizational Excellence “EFQM”

Baseline Assessment

A baseline assessment is a comprehensive evaluation of an organizations current level of performance in relation to the EFQM 2020 Model criteria, which serves as a starting point for the organizations improvement journey towards excellence. This involves a thorough analysis of the organizations strengths, and opportunities for improvement, and provides a clear understanding of the areas requiring improvement and insights into the actions that need to be taken to achieve better levels of performance. The assessment is usually done by thorough review of an organization current status and an interview of the leadership and management teams.

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Capacity-Building

Our training programs aim to both create awareness and develop expertise in implementing excellence. The certifications are divided into three levels, starting with the Foundation Training that provides a comprehensive understanding of the new EFQM Model, followed by Performance Improvement Training (PIP) for individuals seeking to enhance the effectiveness of their organization and Assessor Training (EAT) for those interested in pursuing EFQM qualification routes or becoming an Award Assessor.

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Planning the Excellence Journey

Our excellence services empower organizations to develop a comprehensive improvement plan with set milestones and specific levels of achievements that will draw the road map for the organization towards EFQM model adaptation and implementation, which is critical for achieving excellence and growth.

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Monitoring & Support

Regular monitoring and reviewing are crucial aspects of EFQM consulting that enable organizations to continuously improve and achieve their objectives. The implementation of the EFQM Excellence Model is followed by regular monitoring using KPIs and employee feedback to evaluate performance, while reviewing allows for analyzing results and identifying areas for improvement.

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Accreditation

To showcase your organizations level of outstanding performance as per the EFQM Model, the recognition process by EFQM indicates the performance level attained by the organization, starting from Validated by EFQM to 7 stars Recognized. We help organizations in their preparations for external assessments by support and guidance in developing the submission information, finding the correct evidence and conducting simulation assessments

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Foundation Training

This pre-requisite training course offers an in-depth understanding of the new EFQM Model, enabling individuals to enhance their organizations effectiveness. It is also ideal for consultants seeking to broaden their range of offerings.

Performance Improvement Training (PIP)

The course on RADAR logic is ideal for individuals and consultants who want to enhance the effectiveness of their organization. It offers a comprehensive overview and is also a prerequisite for individuals who wish to pursue EFQM qualification routes for career advancement

Assessor Training(EAT)

This course is designed for individuals seeking to improve their organizations effectiveness by understanding the new EFQM Model. It also serves as a necessary foundation for those considering EFQM qualification routes or becoming an Award Assessor. We deliver this course jointly with EFQM

02ISO Management Systems

Quality management is not just about meeting customer expectations its about exceeding them. Its the pursuit of excellence in every aspect of an organizations operations, from the products and services it delivers to the processes and systems it uses to deliver them. In a world where competition is fierce and expectations are high, quality management is essential to not just survive but thrive in the market..

It involves a comprehensive evaluation of all aspects of business quality management that enables increased productivity and market share, adherence to legal and regulatory requirements, improved supplier relationships, reduced need for multiple audits, strengthened communication systems, consistent control over key processes, and fostering environmental and social awareness and responsibility.

Our team of professional experts is ready to assist you with the implementation of ISO Management Systems through a comprehensive review and assessment of your existing system, conducting a gap assessment and providing recommendations for improvement that support your business model.
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03Innovation

The current environment requires constant adaptation and innovation to remain competitive. Developing a culture of innovation is essential for improving effectiveness and efficiency in a company. Organizations must keep up with the speed of technological change and new trends to remain current. Innovation can manifest in product, service, and business model innovation, and companies must be agile and adaptable to transform potential disruptions into opportunities.

Our expert team of professionals aligns the processes to optimize outcomes through market research, design thinking and testing. We are accredited by GInI (Global Innovation Institution), which has set innovation and excellence standards across the globe.

Averroes follows a comprehensive innovation approach that involves evaluating, strengthening, planning, tracking, and achieving the Certified Innovative Organization accreditation. We offer GInI-certified certifications such as Certified Innovation Professional, Certified Design Thinking Professional, and Certified Innovation Strategist, which serve as reliable standards for quality and performance, empowering both individuals and organizations to enhance their innovation capabilities and competitiveness.

  • 01Baseline Assessment
  • 02Capacity-building
    1.Awareness and Engagement
    2. Training and Certification
  • 03Planning
    1.Innovation Strategy and Transformation
    2. Policies, processes and methods
  • 04Monitoring
    1.Governance
    2.Monitoring and Evaluation
  • 05Accreditation and
    Recognition
    1. Certified Innovative Organization

SERVICES- DESCRIPTION

Assessment

Innovation Maturity Assessment helps organizations maximize their innovation potential. Conducted through the Innovation Maturity Assessment Tool (InMAT) or EFQM Innovation lens framework, it evaluates an organizations innovation effort in 30 distinct categories and provides a roadmap for improvement. Upon completion, organizations may be recognized as a Certified Innovative Organization at one of three levels: originator, champion, or leader, serving as an objective recognition of their dedication to innovation and ability to implement innovative practices.

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Capacity-Building

Our programs have a dual focus: first, to increase awareness and engagement in innovation execution through tailored educational sessions; and second, to equip individuals with the necessary skills to drive innovation through training and certification. Our certifications, which are certified by GInI, include Certified Innovation Professional, Certified Design Thinking Professional, and Certified Innovation Strategist. These certifications serve as a benchmark for quality and effectiveness, empowering individuals and organizations to become more innovative and competitive.

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Strategize & Systemize

This service can assist in creating an innovation strategy and implementing policies, procedures, and methods to cultivate a culture of innovation, including defining roles and responsibilities, governance processes, progress metrics, assessment tools, and KPIs, to embed innovation into the organizations practices and achieve transformative growth.

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Monitor and Improve

We provide a governance framework that helps organizations manage their innovation projects effectively and reduce their risk exposure, along with various metrics to assess the effectiveness and proficiency of their innovation efforts. Regular check-ins and evaluations are crucial to keep innovation efforts aligned with organizational goals and ensure sustained success.

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Accreditation

Innovation accreditation is an important recognition of an organizations commitment to fostering a culture of innovation and can provide a competitive advantage in the marketplace, and Averroes offers assistance in obtaining the Certified Innovative Organisation (CInOrg) accreditation through the Global Innovation Institute (GInI), which serves as proof of an organizations ability to integrate innovative practices into its operations and position itself for ongoing growth.

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04Project Management and Strategy Executions

Effectively executing strategies is essential for success in todays fast-paced and competitive business world. However, many organizations face challenges that impede their progress, leading to unfulfilled goals and frustrated stakeholders. Project management offers a structured approach to overcome these obstacles and deliver on strategic objectives with clarity, precision, and efficiency.

Our full-service advisory support includes crafting specific and achievable goals, developing PMOs’ and SPMOs’ frameworks, policies, and procedures, and providing professional project management training to align consultant efficiency. We can guide you through your project journey, ensuring timely completion within the designated budget, and a seamless management process.

05Digital Transformation

Digital transformation becomes a major business enabler. The successful delivery of a digital transformation project contributes to the competitive advantages of modern organizations. Gradually, it becomes at the heart of the organization providing smooth operation, accurate data, and better stakeholder satisfaction.

To efficiently drive digital transformation, it is essential to have a clear business strategy. A corporate capabilities assessment is also a must. Accordingly, a transformation roadmap is determined. Phased delivery followed by ongoing evaluation will help in better adoption and achieving planned targets.

In Averroes, we help our customers develop a winning digital transformation strategy, assess technology, manage change, develop talent, and implement solutions.

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